How can we help?
Find answers to common questions or contact our support team
Getting Started
Learn the basics of trading
Deposits & Withdrawals
Manage your funds
Account Security
Protect your account
Trading Issues
Troubleshoot problems
💬 Live Chat
Get instant help from our support team through live chat. Available 24/7 for all users.
Response Time
Usually under 2 minutes
Languages
English, Spanish, Chinese, Japanese
📧 Email Support
Send us an email for non-urgent inquiries. We typically respond within 24 hours.
General Inquiries
support@letstrade.it
Security Issues
security@letstrade.it
Business Inquiries
business@letstrade.it
Frequently Asked Questions
How do I deposit funds?
To deposit funds, go to your Wallet page and click "Deposit". Select your preferred cryptocurrency,
copy the deposit address, and send funds from your external wallet. Deposits typically require
network confirmations before appearing in your account.
What are the withdrawal limits?
Withdrawal limits vary based on your verification level. Unverified accounts have lower limits,
while fully verified accounts can withdraw up to 100 BTC per day. Complete your KYC verification
to increase your limits.
How do I enable two-factor authentication?
Go to Security Settings in your account and click "Enable 2FA". You can use an authenticator
app like Google Authenticator or Authy. Scan the QR code and enter the verification code
to complete setup.
What should I do if my deposit is missing?
First, check the transaction status on the blockchain explorer. If confirmed, contact support
with your transaction hash (TXID). Include the deposit amount and timestamp for faster resolution.
Most missing deposits are resolved within 24 hours.